top of page

Terms & Conditions

1.) DEFINITIONS

​

1.1 “Consumer” - A person or organization that uses a commodity or service

​

1.2 “Customer” - A person who purchases goods or services from another

​

1.3 “Seller” - A person who sells; to deal in

​

1.4 “Goods” - Items of trade

​

1.5 “Merchandise” - The manufactured goods bought and sold in any business

 

 

2.) GENERAL

​

2.1 These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Lune Art (“us”), concerning your access to and use of the Lune-Art.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto Lune-Art.com.

 

2.2 The Lune Art site provides an online marketplace for the following goods, products, and/or services: Browsing original art, prints and original photography backgrounds, and in the works videos and process photos presented on the website Lune Art, Purchasing original artwork from the artist Courtney “Lune” Collins, Purchasing prints from the artist Courtney “Lune” Collins, emailing about anything from your purchase order or personal topics, Shipping purchasing orders to designated addresses. In order to help make the Site a secure environment for the purchase and sale of these marketplace offerings, all users are required to accept and comply with these Terms and Conditions, including the User Agreement/Services Agreement which are incorporated into these Terms and Conditions.

 

2.3 These Terms and Conditions are for the communications between the consumer and the seller in the act of exchange for goods.

 

2.4 These Terms and Conditions go over scenarios and circumstances of what to do and what is to be expected of each party involved in the transaction of exchange. It also explains is what to be expected of each party involved if the unexpected circumstances that can come about.

 

2.5 You agree that by accessing the site and/or the Marketplace Offerings, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the site and/or the marketplace offerings and you must discontinue use immediately.

 

2.6 Supplemental Terms and Conditions or documents that may be posted on the site from time to time are hereby expressly incorporated herein by reference.

 

3.) ORDERING

​

3.1 The customer is allowed to place their order of whichever item of merchandise they would like to recieve.

 

3.2 All orders that are received through LuneArt.com should be looked over and delivered in due time from the time the order had been received.

 

4.) PRICE AND PAYMENT

​

4.1 Payment is due from the consumer during the checkout process. The order would be received the same day and the payment would be received in two through seven (2-7) business days.

 

4.2 Prices on the sites store is non-negotiable. The only prices that are discussed are with commissioned artwork.

 

4.3 Payment types that are accepted:​

  • Credit/Debit cards

​

4.4 Commissioned artwork when requested must be bought when the process of making the artwork has commenced. You will be required to complete the order to the end. You will be contacted during the process so respond accordingly so that the piece you’ve requested is how you expect it. Once you receive it and still do not like it then you are able to follow the Shipping, Packaging & Returns Policy page to give it back.

​

5.) GUARANTEES

​

All orders made and received in a timely manner and are of satisfactory degree to the designated consumer or it would be your money refunded back in the proper process which is on the Shipping, Packaging and Returns Policy page. The steps to return your item is on that page so please reference this when you have received an item that isn’t of satisfactory degree.

​

6.) DELIVERIES 

​

6.1 Upon receiving the order and payment from the consumer, it will take three to four (3-4) days to package and mail while the delivery process will take five to seven (5-7) days.

 

6.2 Upon receiving the commission orders the timeframe for completion depends on a first come first serve basis. You will have to be patient until I am able to get to your commission order. Then once completed and dried, it will be packaged and shipped to the appropriate address and take five to seven (5-7) days for it to be delivered. The consumer and seller will be communicating throughout this process to be notified.

 

6.3 We have no control over the mailing system so if your package takes a couple days longer then please be patient.

 

6.4 If your order never gets delivered or is lost in transit please notify my through either of these contact links/email with your order information for further steps.

 

7.) DAMAGED/UNSATISFACTORY RETURNS

​

Please reference the Shipping,Packaging and Returns Policy page of the website for the steps to proceed in when the merchandise you have received is damaged or unsatisfactory.

 

8.) CONSUMER/USER AGREEMENT

​

8.1 If you are using this site, Lune-Art.com, for purchases online then you agree to uphold all of the Terms and Conditions listed in this document.

 

8.2 All items that the consumer has received through this website and linked sites are not to be resold for their own profit or gain. And notice of this action will result in them giving all proceeds from the purchase to the original artist/seller, Courtney “Lune” Collins, and will be discontinued from any purchases from Lune Art or any linked websites to Lune-Art.com.

 

8.3 The consumer agrees to use this website in the ways Lune-Art.com provides in their Marketplace Offerings.

 

8.4 The consumer agrees that no artwork is to be shipped out and delivered until they have paid in full for their merchandise.

 

9.) SERVICES/SELLER AGREEMENT

​

9.1 We agree to look over each order and have them packaged and shipped to their appropriate addresses in a timely manner.

 

9.2 We agree to be available for communication in every scenario so there aren’t any further problems or confusion to arise.

 

9.3 If there are any delays then we will keep all customers notified of what is happening and what is being done to be resolved.

 

9.4 We agree that each customers private information will remain private from us and that their information will remain concealed.

​

10.) CANCELLATIONS

​

The customer is allowed to cancel their order the same day or following day after placing their order. They can cancel by contacting us through these forms:

 

Once the message is received and we have contacted them back their money will be returned in full and the order will not be processed.

 

11.) HOW TO GET OUT OF AGREEMENT

​

11.1 If the consumer decided to get out of the agreement set forth in these Terms and Conditions but has already ordered from the website Lune-Art.com; if it is within the seven (7) days after receiving the merchandise they can still return it using the steps in the Shipping, Packaging, and Returns Policy . After that process and all merch is returned then the agreement has ended.

 

11.2 If the consumer decides to discontinue the agreement set forth and it is seven (7) days or more of receiving their product then they can still return their items they have ordered using the Shipping, Packaging, and Returns Policy however there will be no money returned back for this option.

 

11.3 If the consumer decides to discontinue the agreement and it is seven (7) days or more of receiving their merchandise they can also have the option of burning it to give it a proper farewell. Please contact us with a video attached of this choice so we too, can say good-bye.

 

Contact Information:

 

​

These are the Terms and Conditions each user and seller oblige by when using Lune-Art.com and any other website/mobile application etc. that is linked to it. If you have gotten to this point that means you have read and agree to oblige. If you still do not agree with any part of this Terms and Conditions please leave this website immediately and discontinue its use!

bottom of page